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3Com provides easy access to technical support information through a variety of services. This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation's World Wide Web site.
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
Access the latest networking information on 3Com Corporation's World Wide Web site by entering our URL into your Internet browser:
http://www.3com.com/
This service features the latest information about 3Com solutions and technologies, customer service and support, news about the company, Net Age® Magazine, technical documentation, and more.
3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:
ISDN users can dial in to 3ComBBS using a digital modem for fast access up to 56 Kbps. To access 3ComBBS using ISDN, use the following number:
1 408 654 2703
3Com Corporation's interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3ComFacts using your Touch-Tone telephone using one of these international access numbers:
|
Country |
Telephone Number |
|---|---|
|
U.K. |
44 1442 438279 |
|
U.S.A. |
1 408 727 7021 |
Local access numbers are available within the following countries:
3ComForum contains patches, software, drivers, and technical articles about all 3Com products, as well as a messaging section for peer support. To use 3ComForum, you need a CompuServe account.
To use 3ComForum:
1 . Log on to your CompuServe account.
2 . Type go threecom
3 . Press [Return] to see the 3ComForum main menu.
If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.
Contact your local 3Com sales office to find your authorized service provider using one of these numbers:
Before you send a product directly to 3Com for repair, you must first obtain a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender's expense.
To obtain an RMA number, call or fax: