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3Com provides easy access to technical support information through a variety of services. This appendix describes these services.
3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:
3ComBBS contains patches, software, and drivers for all 3Com products, as well as technical articles. This service is available via modem or ISDN 24 hours a day, 7 days a week.
To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:
ISDN users can dial-in to 3ComBBS using a digital modem for fast access up to 56 Kbps. To access 3ComBBS using ISDN, use the following number:
(408) 654 2703
Access the latest networking information on 3Com Corporation's World Wide Web site by entering our URL into your Internet browser:
http://www.3Com.com/
This service features news and information about 3Com products, customer service and support, 3Com Corporation's latest news releases, selected articles from 3TECH (3Com Corporation's award-winning technical journal) and more.
3ComForum is a CompuServe-based service containing patches, software, drivers, and technical articles about all 3Com products, as well as a messaging section for peer support. To use 3ComForum, you need a CompuServe account.
To use 3ComForum:
1 . Log on to CompuServe.
2 . Enter go threecom.
3 . Press [Return] to see the 3ComForum main menu.
3Com Corporation's interactive fax service, 3ComFacts, provides data sheets, technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.
Call 3ComFacts using your touch-tone telephone. International access numbers are:
|
Country |
Telephone Number |
|---|---|
|
U.K. |
(44) (1442) 278279 |
|
U.S.A. |
(1) (408) 727 7021 |
Local access numbers are available within the following countries:
If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.
In the U.S.A. and Canada, call (800) 876 3266 for customer service.
If you are outside the U.S.A. and Canada, contact your local 3Com sales office to find your authorized service provider. Use one of these numbers:
| 1
These numbers are toll-free.
|
A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender's expense.
To obtain an RMA number, call or fax: